FAQ's

A Leasehold property refers to a property leased by Emaar Properties to a Lessee for a specified term. A Freehold property is a property that is sold outright for a specific purchase price to a Purchaser and there is no limit on ownership rights.

The rate of maintenance fees fluctuates depending on the yearly costs and expenses involved in the maintenance, operation, and upkeep of common areas within the community. However the Sale Agreement does mention the payment of maintenance fees.

The Sale Agreement is typically signed between the Purchaser and the respective Company that is acting as the Vendor. However, the Vendor company is a subsidiary of Emaar Properties, which oversees the larger developments.

Due to the unpredictable nature of construction timelines, the Sale Agreement specifies an estimated completion date for construction. However, the Vendor retains the right to reschedule the completion date within certain time limit beyond the Estimated Completion Date whereby the Vendor can delay the Completion of the project. Delays are typically only caused by factors outside the Vendor's control, such as Force Majeure.

Currently, the Sale Agreement is only available in English.

From a legal perspective, adding or deleting names is considered a transfer of ownership and customers would require applying for a NOC from Emaar. These changes must be recorded in the Land Department's register, with applicable administrative fees paid to the vendor and transfer fees to the Land Department.

If you lose your Sale Agreement, you will need to visit the Contracts Helpdesk and sign an indemnity form. Additionally, you must submit a police report, or an affidavit notarized by a public notary explaining the loss. After verifying the authenticity of your request, a new Sale Agreement will be issued, upon payment of a nominal fee of AED 3,000.

For off-plan properties purchased during a launch, it typically takes between 21-40 days for the Vendor to issue the Sales and Purchase Agreement (SPA) after purchase date. This is due to the necessary approvals and documentation compliance, including the clearance of down payments, registration charges, and Oqood fees. At times, there is interdependency from the Lands Department to get the plot numbers particularly for town homes or villas which are printed on the agreements. For completed properties purchased, the SPA issuance is usually between 15-20 days, subject to approval and documentation compliance.

A mortgage is a type of loan where the borrower pledges the title/property documents to real estate as collateral for a loan. In the event the borrower fails to repay the loan on time, the lender has the legal right to foreclose on the property and sell it to recover the outstanding debt/loan.

Emaar Properties registers the mortgage over any of its properties upon the purchaser's request to protect the interest of the financing bank. Emaar will also issue an undertaking letter / Consent to Mortgage and Charge / Sale Addendum to this effect. However, Emaar's undertaking expires in the event of completing the title deed registration or full repayment of the loan, whichever is earlier.

You may visit our Customer Care Centre at Emaar Square, B2, G Level or apply for a request for mortgage registration/ discharge via E-services available on Emaar App or Emaar website.

A nominal fee of AED 5,000 is charged for registration of the mortgage with Emaar to cover all administrative costs. Emaar also provides an undertaking to the Bank / Financial Institution to protect the interest of the Bank / Financial Institution in the mortgaged property.

If you wish to change your lender, you must first apply for a discharge of the existing mortgage or charge over the property. After that, you will need to register the new mortgage or charge. This process must be completed both at the Emaar office and the Dubai Land Department.

Yes, registering your mortgage with the Dubai Land Department is mandatory.

Yes, a representative can act on your behalf provided they hold a notarized and legalized Power of Attorney from all registered owners of the property, stating that the attorney has been given the power to sign for discharge of mortgage requests.

The mortgage registration or discharge process typically takes 10 working days to complete.

The Purchaser will have to provide a clearance letter from the financier regarding settlement of all dues towards the property to initiate the transfer.

No, Emaar does not require Purchasers to have life insurance. However, if you are financing the purchase through a mortgage loan facility from a Bank / Financial Institution, they may require life insurance.

For information on document requirements, please visit this link.

For information on document requirements, kindly visit this link.

The Emaar Preferred Access Programme is a customer-focused initiative launched to provide long-term investors and end-users with the opportunities to invest in our latest project launches. The initiative was introduced in response to high demand to our project launches and several end-user and long-term investors missed the opportunity to buy an Emaar property. The Emaar Preferred Access Programme is subject to the below terms and conditions.

Eligibility and Registration
Customers may opt into the Emaar Preferred Access Programme ("Programme") either online during launch registration or by visiting an Emaar Sales Centre. Emaar reserves the right, at its sole discretion and without liability, to accept, reject, or request additional conditions for any application to the Programme.

No Guarantee of Sale
Opting for and availing from the Programme does not bind Emaar to sell any property. The purchase of any property is subject to availability, agreement on Emaar's relevant terms and conditions of sale and final approval of the sale of the property by Emaar.

Registration Channels
Customers would have the choice to register on the Programme either through online or at Emaar Sales Centre(s).
Non-Transferability
The enrollment to the Programme is irrevocable and non-transferable and cannot be used to purchase properties in the name and/or for the benefit of third parties.

Restrictions on Property Transfer
Any property purchased under the Programme is non-transferable prior to the payment of at least fifty percent (50%) of the purchase price of the property. In the case of full-floor purchases, no transfer or assignment is permitted prior to its handover.
Minimum Down Payment
Twenty percent 20% of the total property value, or a higher percentage as may be requested and increased from time to time by Emaar at its sole discretion is required to be paid at the time of purchase.
Documentation Requirements
All required documentation must be submitted to Emaar at the time of purchase.
Additional Terms
Additional terms and conditions shall apply including without limitation the terms and conditions of online registration for launches.

Right to Amend or Cancel
Emaar reserves the right at any time at its sole discretion and without any liability to modify, add, suspend, or cancel the Programme, or amend any of the terms and conditions of the Programme including changes to down payment requirements, resale restrictions, payment terms, or Programme benefits. Emaar may also withdraw or suspend a customer's enrollment in the Programme, and the ensuing privileges/benefits.

Home allotments under the Programme are subject to demand and the number of units available at the time of launch.

When online registration opens for a launch, customers will be prompted to select the "Emaar Preferred Access Programme" field during the process. Please note that online registration is applicable only during official launches. For investments not tied to a specific launch, customers are advised to contact an Emaar Sales Centre.

The "Emaar Preferred Access" Programme is on-going and can be availed of by customers every time they register online.

A Home Orientation is an opportunity to visit your new home, accompanied by one of Emaar's Property Handover Executives. During this walkthrough, any issues that require attention will be documented in a Home Orientation Checklist. Emaar's Property Quality Assurance Department (PQA) will liaise with the Contractor to ensure all observations as recorded on the checklist (subject to acceptance by PQA and consultants) are rectified.

No, Emaar does not provide visit visas for customers.

Yes, you may appoint a representative to attend the home orientation on your behalf. Please submit an authorization letter that includes the representative's full name and contact number, clearly stating your consent to conduct the orientation on your behalf. A copy of your passport is also required for signature verification.

Yes, you may reschedule your home orientation date once, provided the new date falls within the official handover period allocated for the project.

Only one Home Orientation per unit is conducted, in accordance with the terms outlined in the Sales Purchase Agreement. However, should you find any pending snags after you take handover of the property, you can report them to Emaar's Property Quality Assurance (PQA) team by:

• Calling the Emaar Contact Centre at 800-EMAAR (800 36227 / +971 4 366 1688)
• Emailing pqa@emaar.ae
• Visiting the Emaar Customer Centre at Emaar Square, Building 2

Yes, internal modifications may be permitted provided they do not impact the villa's structure or external façade. However, before making any alterations, you have to first obtain a No Objection Certificate from Emaar. Please note that all external changes are not allowed.

Yes, once the property is handed over to you, you are free to lease it.

Please note that show villas featured at our Sales Centres are designed with premium, luxury finishes, which may differ from the standard specifications of your purchased unit. If you wish to upgrade to luxury finishes, please inform the Sales office at the time of purchasing your property. Keep in mind that this will result in the price being adjusted accordingly.

To complete the handover process and take possession of your property, you must submit the following documents:

Single Ownership:

• Original Certificate of Completion of Payment
• Copy of Application for Land Registration
• Original DEWA Security Deposit Receipt
• Original Passport or valid Government ID for identification

Joint/Multiple Ownership (including spouses):

• Original Certificate of Completion of Payment
• Copy of Application for Land Registration
• Original DEWA Security Deposit Receipt
• Original Power of Attorney or a Notarized Authorization Letter from all owners/spouses (if not all are present)
• Original Passport or a recognized Government photo ID for each owner

Note: In cases of spousal joint ownership, a notarized letter is required if one party is absent during the handover.

For Company Ownership:

• Original Certificate of Completion of Payment
• Copy of Land Registration Application
• Original DEWA Security Deposit Receipt
• Original Trade License
• Original Notarized Letter of Authorization on company letterhead, signed by the authorized signatory
• Copy of Passport of Authorized Signatory (for signature verification)
• Original Passport or Recognized Government-issued ID of the authorized representative

For Authorization on Behalf of Individual Owners:

• Original Certificate of Completion of Payment
• Copy of Land Registration Application
• Original DEWA Security Deposit Receipt
• Original Power of Attorney or Notarized Letter of Authorization from all property owners
• Copy of Passport of All Owners
• Original Passport or Recognized Government-issued ID of the authorized representative

Apartments
Upon taking handover of their apartment, owners will receive:

• Keys to the unit
• Homeowner's manual
• List of important contact numbers
• Car parking number
• Access cards / transponder (where applicable)
• P.O. Box keys (where applicable)

Villas
Upon taking handover of their villa, owners will receive:

• Keys to the villa
• Homeowner's manual
• List of important contact numbers
• Car security sticker

Our Property Handover Department will contact you to schedule your Home Orientation at a convenient time.

Emaar does not sponsor residence visas for homeowners. However, property owners may apply for a multiple-entry visit visa if the following conditions are met:

• The property is registered with the Dubai Land Department (Title Deed issued) with a property value is AED 1 million or more.
• If the original purchase price was below AED 1 million but the current market value has reached or exceeded AED 1 million, the owner must:
  Obtain an evaluation letter from the Dubai Land Department confirming the current value.

To proceed, customers can:

• Visit the Customer Care Department at Emaar Square, Building 2, Ground Level to request a No Objection Certificate (NOC) in order to be able to obtain the multiple entry visit visa.
• Alternatively, submit a request for the NOC via E-services at emaar.com or through the Emaar App.

The issuance of the NOC to Immigration takes 6 to 8 working days.

To transfer your DEWA account, the following documents are required:

• Completed and signed DEWA application form.
• Agreement of Sale.
• DEWA deposit:
  • AED 2,000 for apartments
  • AED 4,000 for villas & townhouses
  • Plus applicable reconnection charges
• Passport copy with valid residence visa page

Note: These requirements are subject to change without prior notice from DEWA. For additional information please contact DEWA.

Note: Please note it is mandatory to transfer the DEWA account onto your name prior to taking the handover of the property even if you are planning to lease out your property.

Unfortunately, we can only give the keys upon handover to the customers after all entire payments and all associated formalities are completed.

Under normal circumstances, we will issue keys only on or after the handover date. If there is special circumstance under which you need to receive the keys prior to the handover date (subject to complete payment) kindly approach the Property Handover department with your request for consideration.

Property Handover will facilitate an evaluation visit to the property upon request from the concerned bank and payment of Dhs 1000 as evaluation visit fees. During the visit an executive from Property Handover shall accompany the authorized evaluators and provide access to the unit.

Documents required:

• Authorization letter from the property owner authorizing the bank to evaluate the property
• Authorization letter issued to the Valuator by the mortgaged Bank, authorizing them to do the evaluation on behalf of the Bank.
• Trade License copy of the Valuation Company.
• Valid company ID of the Valuator.
• Receipt of AED 1,000 payment.

Note: Property Evaluation visits will only be considered for mortgaged properties where snags have already been completed and shall strictly be restricted to two individuals from the Valuation Company.
Only 1 evaluation visit will be permitted per property and subsequent requests will not be entertained. Property Handover or its executives will not be involved in the actual evaluation process or the outcome of the same. For arranging the visit for evaluation you may contact Emaar Contact Centre on 800-EMAAR (36227)/ +971 4 366 1688 and place a request.

Please approach the Property Handover Department who will arrange for a letter to be issued to you detailing the parking bay number assigned to your apartment. This letter will be issued upon payment of a fee of AED 500. Please call Emaar Contact Centre for more information.

Yes, any home modification or improvement requires a No Objection Certificate (NOC) from Emaar Community Management. Please refer to the Home Modification Guidelines to ensure your planned works comply with community standards. To apply for a NOC, log into your community portal and select 'Home Modifications' from the sidebar.

Yes. Both soft and hard landscaping works require a NOC.

Yes. Installing a pergola requires a NOC. Please refer to the relevant conditions in the Home Modification Guidelines to ensure that it is in line with guidelines.

Yes. These are considered internal modifications and require a NOC.

External modifications that affect the aesthetics of the villa are not permitted. Please consult the Home Modification Guidelines for acceptable modifications to balconies.

It is not permitted to increase the height of the boundary wall. For privacy reasons, it is recommended to plant trees or hedges and for other options, please refer to the Home Modification Guidelines.

No. Modifying the landscaping in common areas is not permitted, as these areas are maintained as part of the community.

Yes. Constructing a swimming pool requires a NOC. Any modifications to your villa or garden must be approved.

Yes. Please note that it is permitted to repaint the external walls of the villa, however a NOC is required to ensure that the colour theme and uniformity of the community is maintained.

Works like interior painting and regular maintenance work do not require a NOC from Emaar. However, your contractor must obtain an entry permit to get access to the community and carry out maintenance works.

No. Home modification works are not permitted before the property is handed over.

For soft landscaping and external painting applications, your request will be processed within two working days and for minor and major works, your request will be processed within three working days from the day of submitting all required and correct documents and works applied for are in line with the modification guidelines.

You will receive an email notification and can download the approved NOC from the portal.

You need to share the copy of the NOC to your contractor to obtain the necessary access permit to start the work. However, for major works which require DM/DDA approval, your contractor/consultant must obtain DM/DDA approval prior to commencing the works.

No. There is no list of approved contractors or consultants. The homeowner can appoint his/her preferred Dubai-licensed contractor or service provider.

The property information is available online. You may visit the community portal and log in to your account and click on 'My Documents' on the side bar menu. Please click on the available button to access the villa drawings and paint code. If drawings and paint codes are not readily available, you may place a request online and you will receive these in your registered email address.

Work is permitted from 8 AM to 5 PM, except on Fridays and public holidays. However, works generating noise and disturbance to neighbours should be avoided between 1 PM and 3 PM.

Yes, but only for soft landscaping, paving work, and planter boxes.

Yes. You can update contractor details online through the portal. Please refer to the video tutorial for step-by-step guidance.

Yes, you have an option to renew the NOC online by logging into the portal. Please refer to the video tutorial for NOC renewal.

Please login to the community portal and access the Home Modifications section. The application status will reflect in the status bar.

The owner should appoint a consultant/contractor and share the modification guidelines, discuss and agree that the modifications are in line with the guidelines. Emaar will then review and provide approval for your modification works.

No. Any deviation from the approved plan is not allowed. To make changes, you must apply for a new NOC application.

The security deposit is required to safeguard the common area facilities and infrastructure against damages that may be incurred by the contractor whilst the works are ongoing.

It is recommended to inform your neighbours, especially for works that may generate noise, to avoid inconvenience.

An inspection ensures that the completed works comply with the approved NOC. Upon successful inspection, your security deposit will be refunded.

Any work carried out without a valid NOC or not in line with the Home Modification Guidelines is deemed unauthorised modifications. Unauthorized modifications may result in issuance of notice of violation with applicable penalty and in addition, it may lead to legal action in coordination with relevant local authorities.

Installation of an additional air conditioning unit is not allowed, however replacing the existing ones in the same location is permitted. No AC unit or conduits should be installed on the external surface of the boundary walls or villas.

Emaar charges an admin fee for issuance of NOC for Transfer. This transfer is registered in Emaar's Property Register and subsequently to be completed at the Land Department. The fee is part of the administrative charges involved in completing the transaction.

For information on document requirements, kindly visit this link.

The transfer needs to be attended by both the Transferor/s, Transferee/s. You may apply for the NOC for Transfer by visiting our Customer Care Centre at Emaar Square, B2, G Level or via E-services available on the Emaar App/website.

No, Emaar is not allowed to sponsor any visas as per instruction from Dubai Immigration. Eligible customers can apply for an NOC from Emaar to Dubai Immigration for a multiple entry visit visa subject to terms and conditions.

You will receive an automated notification once your NOC is ready. The NOC can be collected from Emaar's Customer Care office at Emaar Square, B2, G Level.

The NOC can be collected only by the property owner/ legal power of attorney holder.

All property types need to be registered/ pre-registered with the Dubai Land Department as per law.

Please visit our Customer Care Centre at Emaar Square, B2, G Level or apply for the registration via E-services available on the Emaar App/ website.

Transactions are done either by walk-in or via E-services. Please note that we do not arrange appointments for carrying out transactions.

Yes, all projects can be registered.

There is no deadline; however it is mandatory to complete the land registration for all completed projects as per Land Department's law. Failure to register is the purchaser's obligation and responsibility.

Yes, the property must first be registered with the Land Department and only then can any transaction request can be accepted.

The property can be registered/ pre-registered soon after the purchase.

Once your registration is completed, you will be contacted by Emaar to collect the registration documents and proceed to the Land Department for issuance of the title deed.

Yes, you can clear your outstanding payments after which you can proceed to apply for the registration.

You may apply in person, or else you can authorize someone on your behalf to register the property with an authorization letter. Alternatively, you can apply for a request for registration of your property via E-services on the Emaar App / website.

No, registration can be done via an authorization letter only.

Yes; all mortgaged/ financed properties must be registered. A NOC from the Financial Institution addressed to the Land Department will also be required for this purpose. Please refer to the Land Registration fact sheet for the requirements.

You can provide the certified copy (from the financial institution).

The registration fee as of date payable to Dubai Land Department is 4% of the contract value. If the property is mortgaged; a mortgage fee of 0.25% of the mortgaged value plus AED 10 is also applicable. Please also refer to our fact sheet on registration.

This fee is paid to the land department, which is applicable for the current owner's property to be registered.

Manager Cheque / Banker's Draft payable to Dubai Land Department.

Please note that the registration will be completed within 5 working days at Emaar. Following this, Emaar will notify the customer to collect the registration documents and proceed to the Land Department for issuance of title deeds.

The title deed can either be collected directly from the Land Department or is forwarded to Emaar's office. Customers will receive an automated SMS/e-mail upon receipt of the title deed to collect the same from Emaar's Customer Care office.

Title Deed will be held by Emaar until the customer comes to collect the same. No specific time will be given for collection.

The customer will have to proceed with the transfer through the Land Department, however, after obtaining an NOC from Emaar for transfer.

Tel: 800-EMAAR (800-36227) Fax: +971 4 367 3011 Email: customercare@emaar.ae

In accordance with Article 11 of the UAE Civil Code, "The law of the state of which a person has the nationality shall apply to the civil status and competence of such person." Based on this, Emaar has implemented a formal Transfer on Succession process for transferring property ownership to the next of kin in the event of the demise of an owner or joint owner. To initiate this process, beneficiaries must follow legal procedures and provide the necessary documentation in line with UAE law.

A will alone is not sufficient to transfer property ownership. For ownership to be legally transferred, the will must be:

• Confirmed by a Dubai court (or equivalent legal authority)
• Accompanied by an officially issued succession certificate

Ownership rights in the UAE are governed by local laws. In the event of the owner's death:

• Sharia Law will apply to UAE-based properties,
• Unless a court order is obtained through the Dubai Courts (or equivalent legal body).

For all dividends since 2003 (except 2006), you should contact Union National Bank's (UNB) Capital Markets Services by phone at: +971-2-698-4430; +971-2-698-4675; +971-2-698-4163; +971-2-698-4603; +971-2-698-4591 or by e-mail at: Siham.Elitaoui@unb.ae.

For 2006 dividends, you should contact Mashreq Bank's Investment Services Help Desk by phone at: +971-4-363-2430 or by e-mail at: KarenE@mashreq.com.

For all other dividends, you should contact Emaar Investor Relations at: Investor_Relations@emaar.ae.

If your shares are deposited with a brokerage firm, please contact your broker directly with any questions regarding the dividend payment.

The Dubai Financial Market's (DFM) Customer Service by phone at: +971-4-305-5555 or by e-mail at: customerservice@dfm.ae

Emaar Properties was incorporated in 1997.

Emaar Properties PJSC is headquartered in Dubai, United Arab Emirates.

Emaar Properties PJSC was listed on the Dubai Financial Market on March 26, 2000.

Emaar Properties' fiscal year ends with the calendar year. Our quarters end on March 31, June 30, September 30, and December 31.

Emaar Properties' shares can be bought or sold through a stock broker, or generally through a financial institution that provides brokerage services. A list of licensed brokers is available on the Dubai Financial Market's website at: https://www.dfm.ae/investors/how-to-trade

Yes, foreigners can buy shares in Emaar Properties as long as the total foreign ownership of the stock does not exceed 49%. Daily foreign ownership levels can be checked on the Dubai Financial Market's website at: https://www.dfm.ae/issuers/listed-securities/securities/company-profile-page?id=EMAAR

49%

The Investment Corporation of Dubai (ICD) owns approximately 30% (as at May 31, 2014).

Yes. To view our corporate governance reports click here.

"EMAAR".

7.159 Billion.

Ernst & Young.

We strongly encourage you to take advantage of the Internet by reviewing and/or downloading the information you need directly from this site.

The Purchaser may alter the internal structure of the villa only if the changes required are non-structural, and should seek permission from the Alterations Team of Emaar Properties prior to commencement of work.

The Landlord can approach the Rent Committee and institute eviction proceedings. The Vendor cannot be part of such proceedings as it is not part of the agreement between the Landlord and tenant.

Husband, wife and kids.

Emaar Properties follows the Sale Agreement strictly in cases of issuing Notices of Termination.

Numbering does not impact the title registration. The re-numbering was done to break up the projects into smaller zones which would be convenient to service and is in accordance with the Municipality Rules & Regulations.

You may update your contact details online by logging on to Emaar Eservices or by calling Emaar Contact Centre on 800 Emaar (800 36227/ 9714 3661688). You may also visit Emaar Customer Centre or Sales Centre along with your original passport to inform us about the changes.

There is no much difference between the Principal and Joint owner as both are considered to be equal shareholders of the property.

No, Emaar does not currently accept property purchases in digital currencies. Kindly contact our customer happiness centre for assistance.